Ergobaby Australia Reviews

To return a product to Ergobaby.com.au, the following steps are recommended:

• Ensure the product was purchased directly from Ergobaby. Products purchased from other retailers cannot be returned to Ergobaby.
• The product should be returnable within a 14-day period from the date of purchase.
• The product must be in as-new condition and in the original packaging.
• Before sending the product back, an email should be sent to sales@ergobaby.com.au.
• It's important to note that all return shipping costs are non-refundable and must include tracking.
• Once the return has been received, a refund or alternative product can be dispatched for the value of the original purchase.

Please note that any item purchased in the 'SALE' category or otherwise marked down is final and not eligible for refund or return. Promotion codes cannot be used in conjunction with any other offer and do not apply to sale items.

The website ergobaby.com.au offers a variety of products for sale. The site often has sales where customers can save on baby essentials. There are also bundle options available for purchase, which can provide additional savings. One of the products mentioned is the Ages and Stages Bundle. This bundle is designed to adapt to a child's changing needs as they grow, providing ergonomic support from infancy through toddlerhood. The bundle includes an Embrace Newborn Baby Carrier and other items. Unfortunately, specific prices are not mentioned in the search results. For the most accurate and up-to-date pricing information, it is recommended to visit the website directly.

Orders from ergobaby.com.au are delivered Australia wide using Australia Post's e-Parcel system. The aim is to dispatch the order within 2-4 working days. Standard orders should be received within 10 working days from dispatch. Please note during busy sale periods, the dispatch of your order may take 4-6 working days. For international deliveries, postage and handling to New Zealand starts from AUD $20 and is via International AirMail which may take up to two weeks. The shipping cost will be displayed at checkout once the shipping address has been entered. For products shipped internationally, any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). The responsibility for assuring that the product can be lawfully imported to the destination country lies with the customer.

The popular products and services on ergobaby.com.au include a variety of baby carriers, nursing pillows, and swaddlers. The Omni Breeze Carrier in Pearl Grey and the Aerloom Carrier in Charcoal Black are among the best sellers. Other notable products include the Evolve 3 in 1 Bouncer and the Alta Hip Seat Baby Carrier, both in Midnight Blue. For added convenience, the site offers a range of accessories for these carriers. The Evolve Bouncer is designed to support every stage of growth. The Nursing Pillow is firm and maintains its shape all day and night. The Swaddler is designed to help babies sleep longer and more peacefully. All these products have been acknowledged as hip healthy by the International Hip Dysplasia Institute. They are comfortable, ergonomic, and safe for baby's hips. The products are designed to cradle the baby in a natural sitting position and to evenly distribute the baby's weight between the parent's hips and shoulders. This ensures ultimate comfort and ergonomics, allowing parents to carry their babies from the early days to toddlerhood. Ergobaby has been designing the most ergonomically sound baby carriers for over 20 years, with a focus on hip health, safety, and comfort for both baby and parents.

The website ergobaby.com.au collects certain information from its customers, including payment information. This information includes credit card numbers, Paypal, and Afterpay. This information is used to fulfill orders placed through the site, including processing payment information, arranging for shipping, and providing invoices and/or order confirmations. The website uses Shopify to power its online store. The website also collects certain device information to help screen for potential risk and fraud. This includes information about the customer's web browser, IP address, time zone, and some of the cookies installed on the customer's device. The website also collects information about the individual web pages or products that the customer views, what websites or search terms referred the customer to the site, and information about how the customer interacts with the site. This information is referred to as "Device Information". The website uses this Device Information to improve and optimize the site, generate analytics about how customers browse and interact with the site, and assess the success of marketing and advertising campaigns.

To get in touch with Ergobaby Australia's customer service, an email can be sent to ausnz@ergobaby.com. Additionally, there's a Customer Care section on their official website where inquiries can be made. For order-specific emails, it's recommended to include the order number for reference. The customer care hours are Monday - Friday 8:30am - 4:30pm PST. Voicemails can be left at 888-416-4888. Please note that they are closed on all major holidays.

Ergobaby Australia has a specific Return Policy. If products are purchased from one of their authorised retailers, the retailer's return policy applies. For items purchased directly from Ergobaby, they are returnable (excluding shipping) within a 14-day period from the date of purchase, provided they are in as-new condition and in the original packaging. Prior to sending the item(s) back, customers are advised to email sales@ergobaby.com.au. All return shipping costs are non-refundable and must include tracking. Once the return has been received, a refund or alternative product can be dispatched for the value of the original purchase. Please note, any item purchased in the 'SALE' category - or otherwise marked down - is final and not eligible for refund, return, or exchange.

Regarding the Shipping Policy, Ergobaby Australia delivers orders Australia wide using Australia Post's e-Parcel system. The postage cost is calculated by cubic weight and is charged at $5 for all orders. Orders should be received within 10 working days from dispatch. Free domestic shipping is offered on orders over $250. For New Zealand, postage and handling start from AUD $20 and is via International AirMail which may take up to two weeks. For international shipping, customers are responsible for assuring that the product can be lawfully imported to the destination country.

Ergobaby Australia can be contacted at their office located at 6/36 O'Riordan Street, Alexandria, NSW 2015. The contact number is (02) 8069 8975. For email inquiries, the address is ausnz@ergobaby.com. Customer care hours are Monday - Friday 8:30am - 4:30pm PST. Please include your order number for order-specific emails.